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Frequently Asked Questions

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
No, accounts are totally optional.
We securely accept all major credit cards, PayPal, Apple Pay, Google Pay.
Our payment provider automatically & securely processes your order immediately after it is placed.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
We provide free shipping when you spend $30 to USA at the moment.
No, accounts are totally optional.
We securely accept all major credit cards, PayPal, Apple Pay, Google Pay.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
We provide free shipping to USA at the moment.

$4.95 flat-rate shipping for orders under $50 for United States.

We also have limited offers with FREE Shipping over $30

$4.95 flat-rate shipping for orders under $30.

Please note, duties and other international shipping charges are non-refundable.

Please note that we require 3-5 working days on average to fulfill your order before dispatching it— usually the next day. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 5-10 business days.

SHIPPING DURING COVID19

If its mentioned faster shipping time on the product page usually above "add to cart button" for example:"Delivery time: 2-5 days," that means that you will receive your order in 2-5 business days, depending on the state you put as a shipping address.

Please consider any holidays that might impact delivery times. ITEMS ON SALE MAY TAKE LONGER THAN USUAL DUE TO THE HIGH VOLUME OF ORDERS.

We ship your orders from our United States warehouse.

Overview

- Return the new, unopened items to us within 30 days of delivery.

- Simply contact our support team at Npati if you have any questions regarding your return.

- For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.

- Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.


Terms & Conditions:

- We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

- We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.

- Refunds or store credit will be issued within 30 days from the date we receive your return.

- You have 30 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.

- We provide a refund to your original payment method for all full-priced items.

- Exchanges are provided through store credit for eligible items only.

- We do not provide a return label or pay for returns shipping.

- Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.

- Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

- All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Npati cannot be exchanged or refunded.

- All shipping charges and governmental taxes are non-refundable.

- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.

- The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

- If you have any questions at all regarding our Returns Policy please reach out directly to us at support@npati.com and one of our customer support specialists will help within 1 business day.